Carroll’s Wholesale Timber Pty ltd Refund Policy

Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

– Product is defective
– Product is not as described
– Product must be unused
– Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 20% restocking fee.

Pick up of Goods for return.

Products for return on our own vehicles must be placed so we can access them safely. Our crane and staff must be able to reach the location safely.
Our trucks can enter the site, however if they become bogged or stuck in any manner, the customer is responsible for any towing or other costs involved in getting the vehicle back on the road.

Special Orders

Most of Carroll’s products are special orders and can not be returned unless they are not as advertised, faulty or are not fit for their purpose.
Please check at the time of order if your requirements are a special order,

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
12 Heather Street, Heatherbrae 2324

This document was last updated on February 22, 2023